Local cafe adds automatic 20% tip to every bill with no way to remove it
A coffee shop's bold new policy has customers fuming and staff celebrating. The twist? You'll pay extra whether you like it or not.
The Surprising Change That Started It All
Bean & Brew Cafe shocked its regular customers last week when they noticed something different on their bills.
Every single receipt now comes with a mandatory 20% service charge. No exceptions. No way to opt out.
The small coffee shop, known for its artisanal drinks and fresh pastries, didn't make this decision overnight.
What Led to This Decision?
Owner Maria Chen watched her staff struggle with unpredictable tips for months. Some days were great. Others left workers barely making minimum wage.
"I saw my best employees considering leaving for more stable income," Chen explains.
"We had to do something different. The old tipping system wasn't working for anyone."
How Customers Are Reacting
The response has been mixed, to put it mildly.
Some loyal customers applaud the move. Others have taken to social media to express their frustration.
Regular customer Tom Peterson shared his thoughts: "I usually tip 20% anyway, but I want that to be my choice."
The Numbers Behind the Change
Here's what the new policy means in real terms:
- A $4 coffee now costs $4.80
- A $15 lunch becomes $18
- Staff income has become more stable
- Server turnover dropped by 60%
The Big Reveal: Is It Even Legal?
After weeks of customer questions and heated debates, the answer is yes - it's completely legal.
Restaurants can set their own pricing and service charge policies. They just need to clearly disclose them.
Bean & Brew now displays signs at every table and at the register explaining the policy.
What Happens Next
Chen says she won't back down despite some backlash. Her staff's well-being comes first.
Other local cafes are watching closely. Some hint they might follow suit.
For now, customers have two choices: accept the new policy or find their coffee elsewhere.
