Woman throws milkshake at drive-thru worker who could not hear her order

Benjamin Rank

19 Aug 2025 — 2 min read

A shocking video shows the moment an angry customer lost control at a fast-food drive-thru window. Her target? A worker who couldn't hear her order because she was deaf.

Angry customer at drive-thru window throwing milkshake at worker

Drive-thru Meltdown Caught on Camera

The incident happened at a busy McDonald's in Cleveland, Ohio, during the lunch rush on Tuesday. What started as a normal order quickly turned ugly.

Other customers watched in horror as the scene unfolded. Many pulled out their phones to record the confrontation.

Drive-thru window with spilled milkshake and onlookers recording

Communication Breakdown

The worker, Sarah Chen, 19, has been deaf since birth. She recently started working at the restaurant as part of their inclusive hiring program.

The drive-thru has a special system that lets deaf employees take orders through a screen. But that day, the system wasn't working properly.

"We had technical issues with our ordering system," explained store manager Mike Thompson. "Sarah was doing her best to help customers by reading lips and using written notes."

Situation Spirals Out of Control

The customer first grew frustrated when she had to repeat her order several times.

Security footage shows her voice getting louder and her gestures becoming more aggressive.

Other workers tried to step in and help, but the situation had already reached a breaking point.

The Breaking Point

That's when it happened. The customer grabbed her strawberry milkshake and hurled it through the window.

The drink hit Sarah directly in the face and chest, covering her uniform in pink ice cream.

"I've never seen anything like it in my 15 years of food service," said Thompson. "There's just no excuse for treating anyone this way."

Justice Served

Police arrived minutes later and arrested the woman. She now faces assault charges and a lifetime ban from all local McDonald's locations.

The community has rallied behind Sarah. A GoFundMe page set up by her coworkers has already raised over $5,000.

Sarah plans to keep working at McDonald's. She says this one incident won't stop her from pursuing her career goals.

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